Motorola recall: a beautiful mistake

The day before yesterday, has been reported that Motorola to "recall" a name "Ming" A1200 mobile phone, has aroused extensive attention. Motorola immediately concerned, but denied media misrepresent the "recall" message, and issued a statement, Motorola did not recall "that" the plan, but suggested that "if consumers use" that "the process of discovery of any problem, go to Motorola service center for support. "

So this is just a misunderstanding, the media and consumers to a Motorola handset, "three guarantees" provided reiterated mistaken for a "recall." According to Motorola's argument is that all of Motorola "Ming" A1200 of the licensed mobile phones, holding regular sales invoice, the user may apply to any after-sales service network for a free replacement and installation, after-sales service network does not charge any fees to the user. In any case, although not "recall", Motorola mobile phones this is also the national "three guarantees" the strict and effective compliance, is a responsible attitude toward consumers. This digital product manufacturers and some large areas of quality problems encountered with the attitude of consumers hard in the end in sharp contrast.

China mobile phone "recall" system lacking, causing consumer to see the many foreign phone quality problems caused because of the "recall" the incident, but can not enjoy at home. Consumers and media to mobile phone makers called "recall", but not actually together. Any foreign mobile phone manufacturers in particular giant is not possible to open the first of its kind, after all, no national mandatory "recall" system provides the quality of mobile phone manufacturers bear the responsibility for much less, do not go looking for things to do nothing . Under the provisions of the existing national three guarantees, Motorola refused to "recall" is also permitted by law.

Moreover, the "Ming" A1200 Mobile Phone, Motorola also can not arbitrarily on the "recall." "Ming" A1200 mobile phone problems is the "side buttons appear Paint Falling off phenomenon." For the "side buttons Paint Falling off" the phone non-functional issues, the first three packs of the State and there is no clear provision in the "mobile phone repair replacement return the liability of goods" is provided in the functional failure of the non-functional failure "silent." The only material related to the phone "because of structural or material factors of the shell-damaged" is also a failure in functionality in. Secondly, the "side buttons Paint Falling off" the phenomenon is indeed such as Motorola said the person, it is difficult to define in the end what causes, such as mixing up the phone and keys, etc.. The division of responsibility, consumers are difficult to prove "side buttons Paint Falling off" phenomenon in the Motorola party liability. From the law, reason, Motorola is refusing to fully "side buttons Paint Falling off" to provide Warranty Services, not to talk about the "recall" the.

Therefore, Motorola does not "recall", but to provide consumers a free repair service package, is already a great extent to be considered for the interests of consumers. Motorola's attitude should be encouraged, we can not add blame, but in this case, our country on the phone less than three packs of provisions, not only in the "recall" system lacks, there is non-functional quality for mobile phones the problem under shortage. This requires the national provisions in the three packs are modifying the process of phone to attach to be clearly defined.






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Knowledge Portal help companies in transition off

1 and the results shared

Paramount Group has applied the knowledge portal, the symmetry of information, management support and corporate culture for a larger raise.
Symmetric information, the information dissemination of the breadth and depth of collaboration to strengthen the operation of off-site institutions to provide strong support, information delivery to enhance the timeliness of regulatory; on the experience accumulated knowledge sharing, the company established a business management knowledge, business knowledge and operational work of monitoring information 3 categories of knowledge management system, management, technology, personnel, reports and other business areas of the overall operation of the total of accumulated knowledge of the document 710; core knowledge transfer rate of the initial upgrade, statistics show that up to 50%.

Management support, information dissemination has significantly accelerated, office processes applications from the system a few days ago, the average reduced to an average of half a day after application. System currently has 76 process template, company coverage accounted for 50% of all office processes more than 110 per day implementation process of the transition management model provides a good support changes to increase the fineness of management, depth and breadth, while improving efficiency. Preliminary statistics show that the daily addition to the financial office for approval of foreign affairs more than 70% will turn to a support knowledge portal for processing.

Enterprise culture, through news, online surveys, forums, project collaboration, a network of experts and other carriers, employees have to adapt and develop the work based on knowledge management and ways of thinking, and actively participate in the company's corporate culture. From the application of the breadth and depth of analysis, knowledge portal has become the staff's basic transaction processing platform, the transaction with "IKP" concept to achieve this objective has been rooted in the minds of staff at all levels.

In addition, with the level of knowledge portal system application depth, the system application of the management system is also maturing. The formulation and implementation of these systems to ensure the efficient utilization of the system, from the other side also reflect the system application and promotion of the summary of lessons learned, experience itself is a process of knowledge accumulation record.

Second, Paramount Group, the background knowledge portal needs
Paramount Group has experienced three stages of accumulation :1994-2001 period; 2002-2003 period of adjustment; the 2004 transition. After a decade of development, the company has grown into a five industrial companies, two companies and an investment in economic and trade comprehensive enterprise group company.

As a growth company, Paramount start small home appliances industry, through accumulation of capital and technology, is now gradually extending to the PM, enameled wire, chemical and other industries. The current stage, the company's structure and governance structure of a larger adjustment through capital operation means, through mergers and acquisitions, etc., enables organizations to quickly intervene in a new business, get more and better profit growth.

Currently, the company also launched several new projects, new situations, new thinking on the Group's management philosophy, management put forward new demands. In 2003 the successful implementation of the knowledge portal project for the group to adjust business strategies, management capacity building and laid a good foundation. Follow-up application, peak earnings will gradually explore the characteristics of knowledge for its own business management models to support the company's rapid development.

Third, the company transition issues to be addressed
Four classes of ERP systems on line in 1999, followed by the group of all manufacturing enterprise applications, but in the information communication platform, by 2003 only rely on the mail system for information exchange, staff experience at work is not an effective accumulation of knowledge. Meanwhile, to enhance the company's core competitiveness, we are facing and the urgent need to address the following issues:
1, the new strategic situation in the smooth realization of how quickly the new company into the Paramount acquisition and culture.
2, how to ensure that the new project team to work together efficiently.
3, how to present the industry, technology, methods and experiences to share in different industries.
4, how to build internal and external information gathering to share channels.
5, how to quickly train Paramount cultural talent.
6, how to strengthen the Group's monitoring capabilities.

Fourth, the characteristics of knowledge management projects
After thorough investigation the company that knowledge management can help to strengthen core competitiveness of enterprises, solve the problems facing companies in transition. However, unlike other items of knowledge management projects in the implementation, we analyze the differences by comparing, in order to highlight key points to ensure successful implementation.
We are from the following aspects of knowledge management and ERP on the similarities and differences were compared:
1, knowledge management and information platform is targeted at the knowledge, and ERP management of resources, emphasis on information flow, logistics, capital flow of unity.
2, the application of knowledge management information platform for broader decision-making level, particularly in the technical means to achieve a more simple (excluding Digital Nervous and search engine), but management is an option, so its difficult to promote than the ERP application Great.
3, knowledge management, more emphasis on learning how to form the corporate culture.
4, WEB-based knowledge management platform is easy to achieve cross-regional, cross-platform, cross-industry work together in different ways, and to achieve mobile office features. ERP is relatively more difficult in this regard.
5, in the cultivation of corporate culture, knowledge management has a more direct and effective, more humane application tools; and ERP focus more on core business support to enterprises in the aspect of human nature seems stiff.
6, knowledge management and ERP in common: emphasis on the application and process collaboration. Book medium is very cheap, worth the Writing, human knowledge and wisdom, to grasp the book knowledge in the life and work should be applied to reflect the book value, the value of the accumulation of knowledge and contributions are also reflected in everyday applications .

V. Application of project implementation and systems to promote

1 Four Steps project
Knowledge management information platform construction method should be in the country is still in the exploratory stage, we help through the process of launching satellites of the process of building knowledge management platform:

Rocket launchers steps: design launch preparations --- --- --- orbit operation
Knowledge platform steps: design goals --- --- application start --- programs to promote the transfer
We will target knowledge management: Primary objective is symmetric information, management support, corporate culture support; major goal is to create knowledge-based management of enterprise core competitiveness; implicit objective is to prevent the loss of knowledge caused by attrition.

Preparation stage in the design, system selection and leadership support is essential. After many contrast, we finally selected the IBM platform and blue Ling's products, mainly focused on the technology maturity, concept art methods of practical and scientific advance. In addition, before the implementation of our organization and the subsidiary of the Group of Ministers to participate in IBM Blue Ling and co-hosted knowledge management expert training, and sending technicians to participate in the IBM Lotus Notes full range of courses in management and technology made double preparation, then the results prove the successful implementation of the preparatory work for the project has laid a solid foundation.

Start the implementation phase, we use the same time, a subsidiary of the Group headquarters plus the pilot of the way through the implementation of team highlight the different focus groups comparing the learning styles, and achieved very good results. In the group level, we highlight the project collaboration, business reporting, performance management application that allows the Group in 2003, the key adjustment, the smooth conduct of the three companies of the asset transfer and acquisition of two companies to work with executive leadership highly recognized. Level in subsidiaries, combined with the scale of manufacturing enterprises to standardize the characteristics of strong collaboration quickly the implementation process paperless, process automation and process optimization work, and management patterns and management 鏁堢巼 have made considerable improved.

After the implementation of restructuring in the project application, project team members for rapid re-establishment of knowledge management applications to promote group to focus on human resource center, the establishment of IKP knowledge evaluation system to determine the application of some KPI indicators, from the management system and guarantee system knowledge accumulation, sharing, application of incentive and constraint mechanism.

2, applications to promote experience sharing
We refer to the IBM Blue Ling and knowledge management incentive mechanism established IKP (Paramount knowledge portal) application evaluation system to determine a series of evaluation, development of effective incentives. For example, we will apply the system is divided into four modules: experience in knowledge management, collaboration management norms, corporate culture, management of community and special things. Application types are divided into three levels of regular application, applications, and encourage the use of three types of random, run weekly through weekly IKP Analysis System trends, timely application of corrective and focus of guidance, and the establishment of monthly departmental assessment and staff incentives.

To ensure that the initiatives have been implemented, we have set up a special application of the prize fund, the Forum moderators, a network of experts subsidies; the establishment of the monthly outstanding case selection, excellent forum for the article, good reasonable suggestions, the best comment of experts, good news, hot more Award for a staff person, while the establishment of departmental applications into the rating will apply the basic management department evaluation system. IKP core knowledge transfer by setting the rate of experts Q & A rate, the rate and other indicators to provide timely knowledge, the knowledge portal application with the application of relatively objective assessment of its application has been concluded benefit system upgrade.

In addition, application of knowledge management team members to promote the application of sensitivity to a large extent, the system reversed the employee transaction mindset and cultivate their subconscious "knowledge portal can help me solve these problems", the result also need to verify this kinds of consciousness - even if sometimes use alternative means of achieving.

6, application prospect
Ying Feng Ying Feng Group Knowledge Portal is an important aid to strategic transformation, the building is full of hardships and frustrations, fortunately, we have formed a team of passionate and gradually foster a learning-based knowledge management culture. We are currently building the second phase of the system preparatory work, construction will focus on knowledge management aspects of the human resources system.







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VC environment created in the symbian build EXE project questions

Q: 1. I VC are generated under the APP file, then there is no way to generate EXE do? If you can not be generated directly in the VC in that there is any other way?

A: 1. What kind of object files generated with the use of the IDE has nothing to do, just depends on the type of project, that is. Mmp file specified TARTGETTYPE.
Build what you SDK installation directory "Examplesbasicshelloworld" sample application to understand.

Q: 2. My program uses other people to provide the DLL and LIB, then install the machine in real time, these two files should be copying it which directory it? There are those with the SYS file with the DLL into another where? How to make a package put them in the specified directory then? There on the header files that should be placed in epoc / include under it?


A:. If you are doing Symbian Application:

During development:

xxxx.h into "epoc32include" subdirectory of this reference in a program when:
# Include

Into the application when its src subdirectory referenced in a program that:
# Include "xxxx.h"

Simulation Used to. Lib file and. Dll files should be placed in "epoc32releasewinsudeb"

Real machine used. Lib file and. Dll files should be placed in "epoc32releasearmiurel", or
"Epoc32releasethumburel" and so on.

In the packaged release:
Should be used only real machine. Dll files package, target directory is "systemlibs"

Q: 3. I get these DLL and LIB, they also come with a number of SIS files, would these SIS file useful? Is not the reason it can not. There are these DLL and LIB are available to UIQ, then the S60 can use it? I understand that, UIQ and S60 of the difference is only in the interface area, then the DLL and LIB to the interface, not involved in the handling of that can be used under S60. I understand it right?

A: Download a tool unmakesis.exe, unlock the SIS file and see if there are any, before we can infer what they are used. UIQ and S60 on the theory, you're right, but depends on DLL to do is not so common, and try to know.

Q: You said that only a real machine on the real machine should be used. Dll file pack, I can not understand why not include LIB it? Press WINDOW programming experience, these two documents should be two styles is.

A: LIB is a static link, use, real machine running only the dynamic link library.

Q: The package program with tools SDK corresponding Sisar tool, but I tested this tool, we only can specify the procedures for SIS file, I did not see how to add a DLL or LIB, does not know how to specify these files are installed to which location, you can not give me some guidance in this regard, where Xianxie before.

A: Not used. I always write. Pkg file, command-line tool makesis package. SDK to help in a reference to. Pkg file formats and tools for use makesis detailed description.






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